Accessibility Statement

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1. Our Commitment to Accessibility

We aim to provide a website experience that is:

• Accessible to people with different abilities
• Easy to navigate
• Understandable
• Consistent
• Usable across a range of devices
• Compatible with commonly used assistive technologies where reasonably possible

Accessibility is an ongoing process rather than a one-time task.

As our website, content, technology, and services evolve, we will continue to look for opportunities to improve accessibility and usability.

2. Accessibility Standards

We aim to align our website accessibility practices with generally recognized web accessibility principles and applicable accessibility requirements.

Where practical and appropriate, we work toward the principles reflected in the Web Content Accessibility Guidelines (WCAG) developed by the World Wide Web Consortium (W3C).

These principles generally focus on making digital content:

• Perceivable — information can be presented in ways users can access and understand.
• Operable — users can navigate and interact with the website.
• Understandable — information and interactions are presented in a clear and predictable manner.
• Robust — content can work with a range of browsers, devices, and assistive technologies.

Our goal is to continually improve the accessibility of the Website rather than represent that every page or feature will always be fully accessible to every person or assistive technology.

3. Website Accessibility Features

Depending on the page, device, browser, and technology being used, we aim to support accessibility through practices such as:

Keyboard Navigation

We aim to make important website functions accessible through keyboard navigation where technically feasible.

This may include navigation between:

• Menus
• Links
• Buttons
• Forms
• Interactive elements
• Other functional controls

Clear Navigation

We aim to organize website content in a logical and predictable manner so visitors can more easily understand where they are and how to move through the Website.

Navigation, headings, calls to action, and page content are structured with usability in mind.

Readable Content

We aim to present website content in a clear and readable format.

This includes considering:

• Font readability
• Text hierarchy
• Heading structure
• Spacing
• Content organization
• Plain and understandable language where appropriate

Color and Visual Presentation

We aim to consider accessibility when using color, typography, imagery, buttons, links, and other visual elements.

Where practical, important information should not rely solely on color to communicate meaning.

Images and Alternative Text

Where appropriate, images may include alternative text or other accessible descriptions to help users who rely on screen readers or other assistive technologies understand meaningful visual content.

Decorative images may be treated differently when alternative text would not provide useful information.

Forms

We aim to make contact and inquiry forms as clear and usable as reasonably possible.

This includes considering:

• Clearly identified fields
• Understandable labels
• Instructions where necessary
• Error identification
• Logical field order
• Clear calls to action

Because forms are an important part of the Beyond Walls website experience, we aim to make the process of submitting an inquiry as straightforward as possible.

Responsive Design

The Website is designed to be used across different screen sizes and devices, including desktop computers, tablets, and mobile devices.

However, accessibility and functionality may vary depending on the device, browser, operating system, assistive technology, and other technical factors.

4. Documents and Third-Party Content

Some content available through the Website may be provided by third parties or may link to external websites and platforms.

Examples may include:

• Event registration platforms
• Social media platforms
• Scheduling systems
• Embedded content
• Analytics services
• Third-party forms
• Other external services

Beyond Walls does not control the accessibility of third-party websites, applications, platforms, or content.

If you encounter an accessibility barrier on a third-party service accessed through a link from our Website, we encourage you to contact the relevant third-party provider directly.

You may also contact Beyond Walls so that we are aware of the issue.

5. Accessibility and Website Forms

Our Website may include forms for:

• General inquiries
• Consulting inquiries
• Education and training
• Leadership development and coaching
• Speaking
• Summit and event-related inquiries
• Partnerships
• Other communications

We aim to make these forms usable and understandable.

If you encounter difficulty completing a form because of an accessibility barrier, please contact us using the information below.

We will make reasonable efforts to identify an alternative way for you to communicate with us.

6. Accessibility and AI-Assisted Chat

The Website may include an AI-assisted chat feature.

The chat feature is intended to help visitors obtain general information about Beyond Walls services and Summit-related information and navigate toward an appropriate next step.

Because the chat experience may depend on third-party technology, browser functionality, device settings, and other technical factors, accessibility may vary.

The AI chat feature is not intended to provide medical advice or process patient health information.

If you encounter an accessibility barrier while using the chat feature, please contact us so that we can understand the issue and determine an appropriate alternative.

7. Ongoing Improvements

We recognize that accessibility is an ongoing process.

As the Website changes, we may:

• Review website functionality
• Improve page structure
• Improve navigation
• Improve form usability
• Review visual presentation
• Address reported accessibility barriers
• Improve compatibility with assistive technologies
• Update content where appropriate
• Evaluate new website features for accessibility considerations

We may also make changes when we become aware of an accessibility issue.

8. Accessibility Feedback

We welcome feedback from visitors who experience difficulty accessing or using any portion of the Website.

If you encounter an accessibility barrier, please let us know.

When contacting us, it is helpful to provide:

• The page or feature where the issue occurred
• A description of the accessibility barrier
• The device or browser you were using, if known
• The assistive technology you were using, if applicable
• Any other information that may help us understand the issue

You do not need to provide sensitive personal or medical information in order to report an accessibility issue.

9. Alternative Ways to Access Information

If you are unable to access information, complete a form, or use a Website feature because of an accessibility barrier, please contact us.

We will make reasonable efforts to provide an alternative way to communicate or obtain the relevant information, where available and appropriate.

Our goal is to ensure that an accessibility barrier does not unnecessarily prevent someone from learning about Beyond Walls, contacting our organization, or exploring available services and opportunities.

10. Accessibility Requests

If you need assistance accessing information on the Website or require an alternative communication method, please contact:

Beyond Walls Healthcare Group
Email: [email protected]

11. Response to Accessibility Concerns

When we receive an accessibility concern, we will make reasonable efforts to understand the issue and determine an appropriate response.

Depending on the nature of the issue, we may:

• Provide an alternative way to access information
• Provide an alternative communication method
• Investigate the Website feature involved
• Work with our website or technology providers
• Make an accessibility improvement
• Take other reasonable steps to address the reported barrier

Response times may vary depending on the nature and complexity of the request.

12. Accessibility Limitations

Despite our efforts, some portions of the Website may not yet be fully accessible to every person or compatible with every assistive technology.

Accessibility can also be affected by:

• Browser versions
• Operating systems
• Device settings
• Assistive technologies
• Third-party software
• Embedded content
• External websites
• Changes to Website technology

We do not claim that the Website is completely free of accessibility barriers.

Instead, we are committed to identifying and addressing accessibility issues as reasonably possible and to continuing to improve the Website experience.

13. Third-Party Technology

The Beyond Walls Website may rely on third-party technology for certain functions, including analytics, CRM-connected forms, automated communications, event-related functionality, and AI-assisted chat.

Some aspects of these technologies may be outside our direct control.

Where a third-party technology creates an accessibility barrier, we will consider reasonable alternatives or improvements where appropriate.

14. Accessibility and Privacy

When requesting accessibility assistance, please provide only the information necessary for us to understand and respond to your request.

For information about how Beyond Walls collects and handles personal information, please review our Privacy Policy.

15. Updates to This Accessibility Statement

We may update this Accessibility Statement as our Website, technology, services, and accessibility practices evolve.

Updates may reflect:

• Website improvements
• New functionality
• Changes to accessibility practices
• Changes to applicable requirements
• Changes to third-party technologies
• Feedback received from visitors
• Other operational developments

When this statement is updated, we will revise the "Last Updated" date at the beginning of the statement.

16. Related Policies

This Accessibility Statement should be read together with our other Website policies, including:

• Privacy Policy
• Cookie Policy
• Terms & Conditions
• Disclaimer

Additional terms may apply to specific services, events, registrations, or professional engagements.

17. Contact Us

For questions, accessibility requests, or reports of accessibility barriers:

Beyond Walls Healthcare Group
Email: [email protected]

We welcome feedback that helps us make the Website more accessible and usable.

18. Our Commitment

Beyond Walls Healthcare Group is committed to continuing to improve the accessibility and usability of our Website.

If you encounter a barrier, please let us know.

Your feedback can help us identify areas where the Website experience can be improved and make it easier for more people to access information, explore opportunities, and connect with Beyond Walls.