Terms & Conditions

Welcome to the website of Beyond Walls Healthcare Group ("Beyond Walls Healthcare Group," "Beyond Walls," "we," "us," or "our").

These Terms & Conditions ("Terms") govern your access to and use of the Beyond Walls Healthcare Group website, including its pages, content, forms, online features, chat functionality, event-related information, educational resources, and other services or features made available through the website (collectively, the "Website").

By accessing or using the Website, you agree to these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use the Website.

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1. Purpose of the Website

The Beyond Walls Healthcare Group Website is intended to provide information about our organization, professional services, consulting, education and training, leadership development and coaching, speaking opportunities, partnerships, events, Summit activities, and other offerings.

The Website is primarily an informational and business-development resource.

Information presented on the Website is intended to help visitors understand our work and determine whether a conversation or service may be appropriate for their needs.

Use of the Website does not automatically establish a client, consulting, coaching, healthcare provider, patient, employment, partnership, or other formal relationship between you and Beyond Walls.

A formal relationship is established only through appropriate communication, agreement, engagement, or other documentation where applicable.

2. No Medical Advice

Although Beyond Walls Healthcare Group operates within the healthcare sector, the general content available through this Website is not medical advice.

Website content should not be used as a substitute for:

• Medical evaluation
• Diagnosis
• Treatment
• Clinical judgment
• Professional healthcare advice
• Emergency medical care
• Consultation with a qualified healthcare professional

Nothing on the Website should be interpreted as creating a provider-patient relationship.

You should not rely on general Website content to make decisions regarding your health or the health of another person.

If you have a medical concern, seek advice from an appropriately qualified healthcare professional.

If you are experiencing a medical emergency, contact your local emergency services or seek immediate medical attention.

3. No Patient Information Through General Website Channels

General Website forms, contact forms, inquiry forms, and website chat functionality are not intended for the submission of patient health information unless Beyond Walls specifically directs you to an appropriate secure channel.

The Website's AI chat agent is intended to provide general information about Beyond Walls services and Summit-related information and to help visitors identify an appropriate next step. It is not intended to provide medical advice or process patient health information.

4. Educational and Informational Content

Beyond Walls may publish educational, professional, leadership, healthcare, organizational, and other informational content through the Website.

This content may include:

• Articles
• Educational resources
• Leadership content
• Professional development information
• Event information
• Training information
• Speaking topics
• Consulting information
• General healthcare-related information
• Other educational materials

Such content is provided for general informational and educational purposes.

While we seek to provide useful and accurate information, we do not guarantee that all Website content will always be complete, current, error-free, or applicable to every individual, organization, professional setting, or circumstance.

You are responsible for determining whether information is appropriate for your particular situation.

5. AI-Assisted Website Chat

The Website may include an AI-assisted chat feature designed to help visitors navigate the Website and obtain general information.

The AI chat feature may assist with questions concerning:

• Beyond Walls services
• Education and training
• Leadership development and coaching
• Consulting
• Speaking
• Summit information
• General Website navigation
• Potential next steps

The AI chat feature is provided as an informational and navigational resource.

It is not a healthcare professional, attorney, financial advisor, or other licensed professional.

The AI chat feature does not provide medical diagnosis, treatment, emergency guidance, or individualized clinical recommendations.

AI-generated responses may be incomplete, inaccurate, outdated, or inappropriate for a particular circumstance.

You should verify important information with an appropriate human professional.

You should not use the AI chat feature as a substitute for professional advice or urgent assistance.

6. Accuracy of Website Information

We make reasonable efforts to present useful and accurate information on the Website.

However, we do not warrant or guarantee that:

• All information is complete
• All information is current
• All information is error-free
• All pages will always be available
• All links will always function
• All descriptions will apply to every situation
• All services described will always be available
• Event details will never change
• Information supplied by third parties will be accurate
• Website content will meet your particular needs

Information about services, events, programs, speaking engagements, training opportunities, and other offerings may change without notice.

Where appropriate, we may update Website content from time to time.

7. Services and Engagements

Descriptions of consulting, education and training, leadership development and coaching, speaking, partnerships, Summit activities, and other services on the Website are provided for general informational purposes.

Website descriptions do not necessarily constitute an offer, contract, guarantee, or commitment to provide a particular service.

The actual scope, terms, responsibilities, deliverables, schedule, fees, and other conditions of a professional engagement may be established through a separate proposal, agreement, statement of work, booking confirmation, registration, or other written arrangement.

If there is a conflict between these Website Terms and a separately executed written agreement governing a specific engagement, the specific written agreement will control with respect to that engagement.

8. Consulting Services

Beyond Walls may provide consulting services to organizations, leaders, professionals, or other clients.

Information on the Website describing consulting services is intended to explain the general nature and areas of our work.

The availability and scope of consulting services may depend on the specific needs of the prospective client and the terms agreed upon between the parties.

Submitting a consulting inquiry does not guarantee acceptance of an engagement.

A consulting relationship does not begin solely because a visitor submits a form or communicates through the Website.

9. Education and Training

Beyond Walls may provide educational sessions, training, workshops, professional development, leadership development, organizational learning, and related experiences.

Educational and training content may vary according to:

• Audience
• Organization
• Subject matter
• Event
• Professional context
• Engagement requirements
• Format
• Other applicable circumstances

Descriptions on the Website do not guarantee that a particular topic, format, instructor, speaker, schedule, or educational experience will be available at any particular time.

Where a specific training engagement is agreed upon, the terms of that engagement will govern.

10. Leadership Development and Coaching

Beyond Walls may provide leadership development and coaching services.

Leadership development and coaching are intended to support professional growth, leadership effectiveness, reflection, development, and related goals.

Coaching is not therapy, psychological treatment, medical care, or emergency intervention.

Participation in coaching does not guarantee a particular professional, organizational, financial, career, or personal outcome.

Results will vary depending on individual circumstances, participation, organizational environment, implementation, and other factors.

Any specific coaching or leadership engagement will be governed by the terms agreed upon between Beyond Walls and the applicable client or participant.

11. Speaking Engagements

Beyond Walls may offer speaking engagements, keynote presentations, conference sessions, workshops, panels, conversations, and other speaking formats.

Website descriptions of speaking topics and formats are intended to provide examples of possible engagements.

Specific speaking engagements may be customized according to the event, audience, organization, subject matter, schedule, and other requirements.

Submission of a speaking inquiry does not guarantee availability or booking.

A speaking engagement is confirmed only after appropriate arrangements have been made between the parties.

12. Summit and Event Information

Beyond Walls may provide information through the Website about its Summit and other events.

Event information may include:

• Event descriptions
• Topics
• Speakers
• Dates
• Locations
• Registration information
• Schedules
• Program information
• Participation information
• Other event-related details

Event information may change.

We reserve the right, where permitted by applicable law, to modify event schedules, speakers, sessions, locations, formats, programming, or other event details when circumstances require.

Registration for an event may be subject to additional terms, conditions, policies, fees, cancellation provisions, or registration requirements.

Where additional terms apply, those terms will govern the applicable event transaction or participation.

13. Event Registration and Payments

If the Website or a linked third-party platform allows you to register for an event, purchase a service, or make another payment, the transaction may be processed through a third-party payment or registration provider.

That provider may have its own terms and privacy policies.

You are responsible for reviewing applicable terms before completing a transaction.

Any payment, refund, cancellation, registration, or ticketing terms presented during the transaction may apply in addition to these Website Terms.

14. Third-Party Websites and Services

The Website may contain links to third-party websites, platforms, resources, registration systems, social media services, scheduling tools, payment systems, or other external services.

These third-party services are not controlled by Beyond Walls.

We are not responsible for:

• Third-party website content
• Third-party privacy practices
• Third-party security
• Third-party availability
• Third-party policies
• Third-party transactions
• Third-party services
• Third-party errors or omissions

A link to another website does not necessarily constitute an endorsement, recommendation, sponsorship, or partnership with that website or its operator.

Your use of third-party websites is governed by the applicable third party's terms and policies.

15. Intellectual Property

Unless otherwise indicated, the Website and its content are owned by or licensed to Beyond Walls Healthcare Group.

This may include:

• Website text
• Copy
• Graphics
• Logos
• Branding
• Images
• Photographs
• Videos
• Audio
• Illustrations
• Page designs
• Layouts
• Educational materials
• Original resources
• Downloadable materials
• Other Website content

These materials may be protected by copyright, trademark, trade dress, or other intellectual property laws.

Except as expressly permitted by these Terms or applicable law, you may not reproduce, modify, distribute, publish, display, sell, license, create derivative works from, or commercially exploit Website content without prior written permission.

16. Limited Personal Use

You may access and use the Website for lawful personal, professional, informational, and business purposes consistent with these Terms.

You may view Website content for your own informational purposes.

You may not use the Website or its content to:

• Copy or reproduce substantial portions of the Website
• Republish Website content as your own
• Sell Website content
• Create derivative commercial products from Website materials
• Scrape or systematically extract Website content
• Use automated systems to collect Website information without permission
• Misrepresent your relationship with Beyond Walls
• Use our branding or intellectual property without authorization

17. Trademarks and Branding

The Beyond Walls Healthcare Group name, logos, service names, branding, graphics, and other marks may constitute trademarks, service marks, trade names, or other proprietary identifiers.

You may not use Beyond Walls branding in a manner that suggests sponsorship, endorsement, affiliation, partnership, employment, or authorization where none exists.

Unauthorized use of our intellectual property may violate applicable laws.

18. User-Submitted Information

When you submit information through the Website, you represent that the information you provide is accurate to the best of your knowledge and that you have the right to provide it.

You agree not to knowingly submit information that is:

• False
• Fraudulent
• Misleading
• Unlawful
• Malicious
• Infringing
• Harmful
• Intended to interfere with Website operations

You should also avoid submitting confidential information belonging to another person or organization unless you are authorized to do so.

19. Communications and Inquiries

Submitting an inquiry through the Website does not guarantee a response, consultation, engagement, booking, or acceptance as a client.

We may use information submitted through forms to:

• Respond to your inquiry
• Understand your needs
• Route your inquiry
• Determine the appropriate service area
• Contact you regarding your request
• Schedule a conversation
• Provide relevant follow-up

The Website's inquiry system may connect submitted information with internal CRM and communication systems for lead management, segmentation, routing, notifications, and follow-up.

Additional information about how personal information is collected and used is provided in our Privacy Policy.

20. Prohibited Uses

You agree not to use the Website for any unlawful or prohibited purpose.

You may not:

1. Violate any applicable law or regulation.
2. Attempt to gain unauthorized access to the Website or related systems.
3. Introduce malicious code, viruses, malware, or other harmful technology.
4. Interfere with Website functionality.
5. Attempt to disrupt or overload the Website.
6. Scrape or harvest information through unauthorized automated means.
7. Impersonate Beyond Walls or another person.
8. Submit fraudulent or misleading information.
9. Use the Website to harass, threaten, abuse, or harm others.
10. Attempt to access another person's account or information without authorization.
11. Use Website content for unauthorized commercial purposes.
12. Circumvent security measures.
13. Use the Website in a way that could damage our reputation, systems, or business.
14. Submit sensitive patient information through a general Website channel.
15. Use the Website to provide or seek emergency medical assistance.

We reserve the right to restrict or terminate access to the Website where we reasonably believe these Terms have been violated.

21. Website Availability

We do not guarantee that the Website will always be:

• Available
• Accessible
• Secure
• Uninterrupted
• Error-free
• Free from viruses or harmful components

The Website may occasionally be unavailable because of:

• Maintenance
• Updates
• Technical issues
• Hosting issues
• Security events
• Third-party service interruptions
• Internet or network failures
• Other circumstances beyond our reasonable control

We may modify, suspend, or discontinue portions of the Website at any time.

22. Security

You are responsible for using appropriate security practices when accessing the Website.

You should maintain reasonable security of your device, browser, passwords, accounts, and other credentials associated with any third-party services you use.

Although we take reasonable steps to protect our Website and systems, no online environment can be guaranteed to be completely secure.

You acknowledge the inherent risks associated with transmitting information over the internet.

23. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Website and its content are provided on an "as is" and "as available" basis.

Beyond Walls Healthcare Group disclaims warranties of any kind, whether express, implied, statutory, or otherwise, including warranties concerning:

• Accuracy
• Reliability
• Availability
• Fitness for a particular purpose
• Merchantability
• Non-infringement
• Completeness
• Security
• Suitability for a particular use

We do not warrant that the Website or its content will meet your specific requirements or expectations.

Nothing in these Terms is intended to exclude a warranty or right that cannot legally be excluded.

24. No Guarantee of Results

Descriptions of services, educational experiences, leadership development, coaching, consulting, speaking, events, or other offerings should not be interpreted as guarantees of a particular result.

Professional outcomes depend on numerous factors, including individual circumstances, organizational environment, participation, implementation, decisions, market conditions, and other factors outside our control.

Nothing on the Website guarantees:

• Business growth
• Revenue
• Career advancement
• Leadership promotion
• Organizational transformation
• Financial outcomes
• Clinical outcomes
• Specific professional outcomes
• Specific educational outcomes
• Specific coaching outcomes
• Any other particular result

Where a specific engagement includes defined deliverables or commitments, those will be governed by the applicable agreement.

25. Limitation of Liability

To the maximum extent permitted by applicable law, Beyond Walls Healthcare Group and its owners, officers, employees, contractors, representatives, affiliates, service providers, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to:

• Your use of the Website
• Your inability to use the Website
• Reliance on Website content
• Information submitted through the Website
• Third-party services
• Third-party websites
• Website interruptions
• Technical failures
• Unauthorized access
• Security incidents
• Errors or omissions
• Communications sent through the Website
• AI-generated content
• Decisions made based on Website information

Nothing in these Terms limits liability to the extent that such limitation is prohibited by applicable law.

26. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Beyond Walls Healthcare Group and its owners, officers, employees, contractors, representatives, affiliates, agents, and service providers from claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising from or related to:

• Your violation of these Terms
• Your misuse of the Website
• Your violation of applicable law
• Your infringement of another person's rights
• Information you submit to the Website
• Your unauthorized use of Website content
• Your unauthorized use of third-party services
• Your conduct in connection with the Website

27. Confidentiality

The Website is not necessarily a secure channel for confidential or proprietary communications.

Unless a separate written agreement provides otherwise, submitting information through a general Website form does not create a confidential, fiduciary, or other protected relationship.

Do not submit proprietary business information, trade secrets, confidential organizational information, or sensitive personal information through general Website channels unless you have been specifically instructed to do so.

28. No Professional Relationship by Website Use

Use of this Website alone does not establish:

• A patient-provider relationship
• An attorney-client relationship
• A therapist-client relationship
• A coaching relationship
• A consulting engagement
• An employment relationship
• A partnership
• A joint venture
• Any other formal professional relationship

A professional relationship exists only when appropriately established through the applicable process or agreement.

29. Feedback and Suggestions

If you voluntarily provide suggestions, feedback, ideas, comments, or recommendations concerning the Website or Beyond Walls services, you grant Beyond Walls permission to use that feedback for legitimate business purposes without creating an obligation to compensate you, unless otherwise agreed in writing.

This provision does not grant us ownership of confidential information or proprietary material that you are not authorized to disclose.

30. Copyright Complaints

If you believe that material appearing on the Website infringes your copyright or other intellectual property rights, please contact us with sufficient information to identify:

• The allegedly infringing material
• The location of the material on the Website
• Your ownership or authorization to act on behalf of the rights holder
• Your contact information
• A description of the alleged infringement

We will review legitimate intellectual property concerns and respond as appropriate.

31. Privacy

Your use of the Website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information.

By using the Website, you acknowledge that you have had an opportunity to review the Privacy Policy.

32. Changes to These Terms

We may update these Terms from time to time.

Changes may be made to reflect:

• Changes to the Website
• Changes to our services
• Changes to technology
• Changes to our business
• Changes to third-party services
• Changes in applicable law
• Changes to event or registration processes
• Other operational requirements

When changes are made, we will update the "Last Updated" date at the beginning of these Terms.

Your continued use of the Website following the effective date of updated Terms constitutes acceptance of the updated Terms to the extent permitted by applicable law.

33. Termination or Restriction of Access

We may restrict, suspend, or terminate your access to the Website or portions of the Website if:

• You violate these Terms
• Your use presents a security risk
• Your conduct creates legal or operational risk
• You engage in fraudulent activity
• You interfere with Website functionality
• We are required to do so by law
• We otherwise determine that restriction is reasonably necessary to protect our Website, organization, users, or others

Termination or restriction of Website access does not affect provisions that by their nature should continue after termination, including intellectual property, disclaimers, limitations of liability, indemnification, and governing-law provisions.

34. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to Beyond Walls Healthcare Group and the jurisdiction in which the organization is legally established, without regard to conflict-of-law principles, except to the extent otherwise required by applicable law.

The specific governing state/jurisdiction should be confirmed and inserted here before publication.

35. Dispute Resolution

Any dispute arising out of or relating to these Terms or your use of the Website shall be handled in accordance with applicable law.

Where required or permitted, disputes may be subject to negotiation, mediation, arbitration, or litigation in an appropriate jurisdiction.

The specific dispute-resolution requirements applicable to a particular professional engagement may be established in a separate written agreement.

36. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable where legally permitted.

If the provision cannot be made enforceable, it shall be severed from these Terms.

The remaining provisions will continue in full force and effect.

37. Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

A waiver is effective only when expressly made in writing by an authorized representative of Beyond Walls Healthcare Group.

38. Entire Agreement

These Terms, together with the Privacy Policy and any other policies or agreements expressly incorporated by reference, constitute the terms governing your general use of the Website.

For specific services, events, engagements, or transactions, additional agreements or terms may apply.

If a separately executed agreement conflicts with these Website Terms regarding the specific subject matter of that agreement, the separately executed agreement will control.

39. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

Beyond Walls Healthcare Group may assign or transfer its rights and obligations under these Terms as part of a merger, acquisition, restructuring, sale of assets, or other lawful business transaction.

40. Electronic Communications

When you communicate with Beyond Walls electronically, including through forms, email, chat, or other Website functionality, you consent to receiving electronic communications in response to your inquiry where permitted by applicable law.

Electronic communications may satisfy applicable requirements that communications be provided in writing, except where applicable law requires another form.

41. Contact Information

Questions concerning these Terms may be directed to:

Beyond Walls Healthcare Group
Email: [email protected]

For service inquiries, event inquiries, speaking requests, consulting inquiries, education and training inquiries, leadership development inquiries, partnership inquiries, or general questions, please use the appropriate contact pathway provided on the Website.

42. Acknowledgment

By using the Beyond Walls Healthcare Group Website, you acknowledge that:

• You have read these Terms;
• You understand these Terms;
• You agree to comply with these Terms;
• You understand that general Website content is informational;
• You understand that Website use does not automatically establish a professional or healthcare relationship;
• You understand that the Website is not intended for submission of patient health information through general channels;
• You understand that third-party services may be involved in Website functionality;
• You understand that AI-assisted Website features are informational and are not a substitute for professional advice.

If you do not agree to these Terms, please discontinue use of the Website.