Privacy Policy

Beyond Walls Healthcare Group ("Beyond Walls Healthcare Group," "Beyond Walls," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide when you visit our website, communicate with us, request information, register for an event, inquire about our services, or otherwise interact with us online.

This Privacy Policy explains what information we may collect, how we may use and disclose that information, how we use cookies and similar technologies, how information may be processed through our website and connected systems, and the choices you may have regarding your information.

By using this website, you acknowledge the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue use of the website.

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1. About This Privacy Policy

This Privacy Policy applies to information collected through the Beyond Walls Healthcare Group website and through communications or interactions initiated through the website, including contact and inquiry forms, event-related forms, website chat functionality, and other online interactions associated with our digital services.

It does not necessarily apply to information collected through third-party websites, applications, platforms, or services that may be linked from our website.

When you follow a link to another website or third-party service, that website or service may have its own privacy policy and information practices. We encourage you to review those policies before providing information.

2. Information We Collect

The information we collect depends on how you interact with us.

We may collect information that you voluntarily provide, information generated automatically when you use our website, and information received through certain third-party technologies or services used to operate and improve our website and communications.

Information You Provide Directly

You may provide information to us when you:

• Submit a contact or inquiry form
• Request information about our services
• Request a consultation or conversation
• Inquire about leadership development or coaching
• Inquire about education or training
• Contact us regarding consulting services
• Submit a speaking inquiry
• Register for or inquire about a Summit or other event
• Contact us regarding partnerships or collaborations
• Communicate with us by email or other channels initiated through the website
• Interact with our website chat agent
• Subscribe to communications, where applicable
• Otherwise communicate information to us voluntarily

Depending on the purpose of your inquiry, this information may include:

• First and last name
• Organization or company name
• Professional title or role
• Email address
• Telephone number
• General location or geographic information
• Service or area of interest
• Information about your organization or professional needs
• Information you choose to include in your inquiry
• Event or registration information
• Communication preferences
• Other information you voluntarily provide

We encourage you to provide only information that is reasonably necessary for your inquiry.

Please Do Not Submit Patient Health Information Through This Website

The Beyond Walls website is designed to support general business, professional, educational, leadership, event, consulting, and service-related inquiries.

The website's AI chat agent is designed to answer general questions about Beyond Walls services and Summit information and to guide visitors toward an appropriate next step. It is not a substitute for a human consultation, does not provide medical advice, and is not intended to process patient health information.

If you voluntarily submit sensitive information through a general website form or chat feature, we may not be able to provide the protections, handling procedures, or services that would apply to information submitted through a designated secure or authorized channel.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics technologies, pixels, server logs, and similar technologies.

Depending on how you access and use the website, automatically collected information may include:

• IP address
• Browser type
• Device type
• Operating system
• General geographic information
• Referring website or URL
• Pages visited
• Links or buttons interacted with
• Date and time of visits
• Approximate session duration
• Website navigation activity
• Traffic source
• General information about how you interact with the website
• Technical information about your device and browser

This information may be used to understand how visitors use our website, identify technical issues, improve website performance, understand marketing effectiveness, and improve the overall user experience.

The website is configured to use analytics and conversion tracking technologies, including Google Analytics 4, Google Search Console, Meta Pixel, form submission tracking, CTA interaction tracking, and conversion tracking where applicable.

4. How We Use Information

We may use information collected through the website for legitimate business, operational, communication, marketing, and service-related purposes.

These purposes may include:

Responding to inquiries

We may use the information you provide to:

• Respond to questions
• Respond to service inquiries
• Follow up regarding a request
• Determine which Beyond Walls service or area may be relevant to your needs
• Schedule or facilitate a conversation
• Connect you with the appropriate member of the Beyond Walls team

Understanding your needs

Information submitted through inquiry forms may be used to understand the nature of your request and route it appropriately.

For example, an inquiry may be categorized according to service interest so that the appropriate internal follow-up process can be initiated.

The website's inquiry system is designed to connect submitted inquiries with the organization's CRM for lead creation, tagging, segmentation, service-interest categorization, routing, notifications, and follow-up workflows.

Providing and improving services

We may use information to:

• Understand the needs of prospective clients and partners
• Improve our website
• Improve our services and programs
• Improve educational and training offerings
• Improve leadership development and coaching experiences
• Improve event and Summit experiences
• Evaluate website performance
• Improve communications
• Identify opportunities to make our website easier to navigate

Managing communications

Where appropriate, information may be used to send:

• Inquiry confirmations
• Responses to requests
• Appointment or booking reminders
• Service-related communications
• Event-related communications
• Follow-up communications
• Educational or marketing communications where permitted
• Other communications related to an interaction you initiated with us

Our website systems may use automated workflows for inquiry confirmation, service-specific routing, nurture communications, no-response follow-up, reminders, and other lead-management activities.

Website analytics and performance

We may use information collected through analytics and tracking technologies to understand:

• How visitors find our website
• Which pages receive traffic
• How visitors navigate the website
• Which calls to action receive engagement
• Whether forms are being completed
• How visitors interact with conversion points
• General website performance
• Search performance
• Marketing and lead-generation performance

5. CRM and Lead Management

When you submit information through a Beyond Walls inquiry form, your information may be transferred into our customer relationship management ("CRM") system.

The website is connected to a CRM environment used for lead management and communication workflows. Depending on the nature of your inquiry, information may be:

• Stored as a contact record
• Tagged according to the nature of your inquiry
• Categorized by service interest
• Assigned to an appropriate pipeline or workflow
• Routed to the appropriate team member
• Used to trigger internal notifications
• Used to initiate follow-up communications
• Used to manage the status of an inquiry

These processes are intended to help Beyond Walls respond to inquiries appropriately and efficiently.

Information submitted through the website may therefore be processed not only on the website itself but also within connected business systems used to manage communications and inquiries.

6. Website Chat and AI-Assisted Features

Our website may include an AI-assisted chat agent designed to help visitors navigate the website and obtain general information about Beyond Walls services and Summit-related information.

The chat agent may:

• Answer general questions about services
• Provide general information about the Summit
• Help visitors identify an appropriate service or next step
• Direct visitors toward an inquiry or contact process
• Connect questions requiring human attention to the appropriate inquiry pathway

The AI chat agent is not a medical professional, does not provide medical advice, and is not intended to diagnose, treat, or provide recommendations concerning an individual's medical condition.

The website implementation specifically provides that the AI chat agent should not solicit patient health information and is not intended to process patient information.

Information entered into a chat feature may nevertheless be processed by the technology and service providers supporting that functionality. For that reason, visitors should exercise caution and provide only information necessary for obtaining general assistance through the website.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, measure performance, and support marketing or conversion measurement.

A cookie is a small data file that may be stored on your device when you visit a website.

Cookies may be used for purposes such as:

Essential functionality

Certain cookies or similar technologies may be necessary for the website to function properly.

Analytics

Analytics technologies may help us understand how visitors use the website and how the website performs.

Website performance

Information may be used to identify technical issues, monitor performance, and improve the website experience.

Conversion measurement

Tracking technologies may help us understand whether visitors interact with forms, calls to action, event registration pathways, or other conversion points.

Marketing measurement

Certain technologies, including advertising or social-media pixels, may allow us to measure interactions with our website associated with marketing campaigns.

The website project includes configuration of Google Analytics 4 and Meta Pixel, along with form, CTA, and conversion tracking where applicable.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of some portions of the website.

8. Google Analytics

We may use Google Analytics to collect information about website activity and visitor interactions.

Google Analytics may collect information such as:

• Device and browser information
• Pages viewed
• Referring sources
• Approximate location
• Website interactions
• Session information
• Traffic sources
• Other technical or usage information

We use analytics information to better understand website performance, visitor behavior, traffic sources, and opportunities for improvement.

Google's own policies govern information processed through Google services. Visitors who want to understand how Google handles information should review Google's applicable privacy and data practices.

9. Meta Pixel and Similar Marketing Technologies

Our website may use Meta Pixel or similar technologies to measure website activity and understand the effectiveness of marketing efforts.

These technologies may allow us to understand whether visitors take certain actions on the website after interacting with marketing or advertising content.

Information collected through these technologies may be subject to the privacy policies and terms of the applicable third-party provider.

You may be able to manage certain advertising or tracking preferences through your browser, device, or the relevant third-party platform.

10. How We Share Information

We do not sell your personal information simply because you submit an inquiry through our website.

We may, however, disclose or provide access to information to third parties when reasonably necessary to operate our website, manage communications, provide requested services, maintain our systems, comply with legal obligations, or otherwise support legitimate business operations.

These parties may include:

• Website hosting or technology providers
• CRM providers
• Email communication providers
• Scheduling or booking technology providers
• Analytics providers
• Website security providers
• Marketing and advertising technology providers
• AI or chat technology providers
• Professional service providers
• Information technology providers
• Other vendors that provide services necessary to operate our business

Third-party providers may process information according to their own terms and privacy policies.

We may also disclose information:

• When required by law
• In response to lawful requests from governmental authorities
• To protect our rights or property
• To protect the safety of our organization, users, or others
• To investigate suspected fraud, abuse, security incidents, or unlawful activity
• To enforce applicable agreements or policies
• In connection with a merger, acquisition, restructuring, sale, or other business transaction
• When otherwise reasonably necessary to comply with legal obligations or protect legitimate interests

11. Third-Party Services

Our website may rely on third-party technologies and platforms to provide certain functionality.

These may include services used for:

• Website analytics
• CRM and lead management
• Email communications
• Automated workflows
• Event-related communications
• Website chat
• AI-assisted visitor support
• Scheduling
• Marketing measurement
• Conversion tracking
• Search and website performance analysis

Because third-party services operate independently from Beyond Walls, their collection and processing of information may be governed by their own privacy policies.

We encourage you to review the privacy policies of third-party services when you interact with their technologies or are directed to their websites.

12. Communications and Follow-Up

When you submit an inquiry or otherwise request information from us, we may use the contact information you provide to respond to your request.

Depending on the nature of the inquiry, follow-up may occur through email, telephone, SMS/text messaging, or other communication channels you have provided or authorized.

Automated communications may be used to:

• Confirm receipt of an inquiry
• Provide information relevant to your request
• Facilitate scheduling
• Send reminders
• Follow up on an inquiry
• Provide event-related information
• Continue a service-related conversation
• Request additional information necessary to respond

Where required, we will provide appropriate choices or mechanisms for opting out of certain communications.

Please understand that opting out of marketing or non-essential communications does not necessarily prevent us from sending transactional, administrative, or service-related communications necessary to respond to an inquiry or provide a service.

13. Information Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining business records, providing services, managing communications, complying with legal obligations, resolving disputes, enforcing agreements, and maintaining appropriate business and operational records.

The length of time information is retained may depend on:

• The nature of the information
• The reason it was collected
• The nature of the relationship with you
• Legal or regulatory requirements
• Business and recordkeeping needs
• Security and fraud-prevention requirements

When personal information is no longer reasonably necessary for the purposes for which it was collected, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements and our operational practices.

14. Data Security

We take reasonable measures designed to protect information collected through our website and business systems.

These measures may include administrative, technical, and organizational safeguards appropriate to the nature of the information and the systems involved.

However, no website, online transmission, electronic storage system, or method of communication can be guaranteed to be completely secure.

Accordingly, we cannot guarantee that information transmitted to or through the website will never be accessed, disclosed, altered, or destroyed as a result of a security incident or other circumstances beyond our reasonable control.

You should use appropriate caution when submitting information online and should not submit sensitive information through general website forms or chat functionality unless specifically instructed to do so through an appropriate secure process.

15. Children's Privacy

This website is intended primarily for adults and professional audiences.

We do not knowingly seek to collect personal information from children through the website.

If you believe that a child has provided personal information to us through the website without appropriate consent, please contact us so that we can evaluate the situation and take appropriate steps where required.

16. Links to Other Websites

Our website may contain links to websites, resources, social media platforms, registration systems, or other third-party websites.

These external websites are not controlled by Beyond Walls.

Once you leave our website, this Privacy Policy may no longer apply.

We encourage you to review the privacy policy of each third-party website before submitting personal information or otherwise interacting with it.

17. Social Media

Beyond Walls may maintain a presence on third-party social media platforms.

Interactions with Beyond Walls through those platforms are governed by both this Privacy Policy, where applicable, and the privacy policies and terms of the respective platforms.

Information you publicly post or disclose through social media may be visible to others and may be collected or used by the applicable platform.

We encourage you to review the privacy settings and policies of any social media platform you use.

18. Professional and Business Information

Because Beyond Walls provides professional services, education, training, leadership development, consulting, speaking, event, and related offerings, visitors may voluntarily provide professional information about themselves or their organizations.

This information may include:

• Job title
• Professional role
• Organization
• Industry
• Professional interests
• Organizational needs
• Training or development interests
• Consulting needs
• Leadership development interests
• Speaking or event requirements
• Partnership interests

We may use this information to understand the nature of an inquiry and determine the most appropriate response or service pathway.

19. Healthcare-Related Information

Beyond Walls Healthcare Group operates in a healthcare-related professional environment. However, not every interaction with this website constitutes a healthcare relationship, patient relationship, or medical consultation.

A general inquiry submitted through this website should not be interpreted as establishing a provider-patient relationship.

The website's general inquiry and chat functions are not intended to serve as a substitute for an appropriate clinical or secure healthcare communication channel.

Where specific services involve the collection or processing of health-related information, additional privacy notices, agreements, consent requirements, or security procedures may apply.

20. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include, where applicable:

• The right to request access to personal information we maintain about you
• The right to request correction of inaccurate information
• The right to request deletion of certain information
• The right to withdraw consent where processing is based on consent
• The right to object to certain types of processing
• The right to restrict certain processing
• The right to receive information about how your personal information is used
• The right to opt out of certain marketing communications
• The right to request information about certain disclosures or processing activities

These rights are not absolute and may be subject to applicable legal exceptions, limitations, and requirements.

If you wish to exercise a privacy right, please contact us using the information provided in the "Contact Us" section below.

We may need to verify your identity before completing certain requests in order to protect your information from unauthorized access.

21. Marketing Communications

If you receive marketing or promotional communications from us, you may be able to unsubscribe using the instructions included in the communication.

You may also contact us directly to request removal from certain marketing communications.

Please note that opting out of marketing communications does not necessarily remove you from receiving communications that are necessary to fulfill a request you made, administer an event or service, complete a transaction, respond to an inquiry, or otherwise communicate with you regarding an existing business relationship.

22. Do Not Track Signals

Some web browsers and devices provide "Do Not Track" or similar privacy settings.

Because there is currently no universally accepted standard for responding to all such signals, our website may not respond to every browser-based Do Not Track signal in the same manner.

Where required by applicable law, we will process recognized privacy signals in accordance with the requirements applicable to our organization.

23. International Visitors and Data Transfers

Depending on where you access our website and where our service providers operate, information you provide may be processed or stored in jurisdictions other than your own.

Those jurisdictions may have privacy and data-protection laws that differ from the laws in your jurisdiction.

By using the website and voluntarily submitting information, you acknowledge that information may be processed through service providers and systems located in other jurisdictions, subject to applicable legal requirements.

Where required by applicable law, appropriate safeguards will be used for applicable international transfers.

24. California Privacy Rights

If you are a California resident, California law may provide you with additional rights regarding your personal information.

Depending on the circumstances and applicable law, these rights may include the ability to request:

• Categories of personal information collected
• Categories of sources from which personal information is collected
• Business or commercial purposes for collecting or using personal information
• Categories of third parties with whom information may be disclosed
• Access to certain personal information
• Correction of certain personal information
• Deletion of certain personal information
• Information regarding certain disclosures or uses

California law also provides certain rights concerning the sale or sharing of personal information and targeted advertising, where applicable.

Based on the website's intended operation, Beyond Walls does not represent that it sells personal information in exchange for monetary consideration.

If applicable California privacy law applies to your interaction with Beyond Walls, you may contact us using the information below to submit a privacy request.

We will evaluate each request under the law applicable to the specific request and circumstances.

25. Other State Privacy Rights

Certain U.S. states provide residents with additional privacy rights.

Depending on the state in which you reside and whether the applicable law applies to Beyond Walls, you may have rights concerning access, correction, deletion, portability, consent, objection, or other forms of control over your personal information.

If you believe that a state privacy law provides you with rights concerning information we maintain about you, you may contact us using the information below.

We will evaluate your request under applicable law.

26. European Economic Area, United Kingdom, and Other Jurisdictions

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with comprehensive data-protection laws, you may have additional rights under applicable law.

Depending on the circumstances, these rights may include:

• Access
• Correction
• Erasure
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent
• Rights concerning automated decision-making, where applicable

Where consent is used as the legal basis for processing, you may withdraw consent at any time, although withdrawal does not affect processing that occurred before withdrawal.

You may also have the right to lodge a complaint with the appropriate data protection authority in your jurisdiction.

Because privacy requirements vary by jurisdiction, the applicability and scope of these rights depend on the specific circumstances and applicable law.

27. Legal Bases for Processing

Where applicable privacy law requires us to identify a legal basis for processing personal information, we may process information on one or more of the following bases:

• Your consent
• Performance of a contract or steps taken at your request before entering into a contract
• Compliance with a legal obligation
• Protection of legitimate business interests
• Protection of vital interests
• Other lawful bases permitted under applicable law

The appropriate legal basis will depend on the nature and purpose of the particular processing activity.

28. Automated Decision-Making

Our website may use automated technologies, including an AI-assisted chat agent, to provide general information and help visitors navigate toward an appropriate service or next step.

The AI chat agent is intended to assist with general website and service-related questions. It is not intended to make medical decisions, provide medical diagnoses, determine clinical treatment, or replace human professional consultation.

Information requiring human attention may be directed into the inquiry process for appropriate follow-up.

We do not intend for general website chat functionality to make decisions about a person's healthcare or medical treatment.

29. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made to reflect:

• Changes to our website
• Changes to our services
• Changes to technology
• Changes to our information practices
• Changes to third-party service providers
• Changes to applicable legal or regulatory requirements
• Other operational or business developments

When we update the policy, we will revise the "Last Updated" date at the beginning of the policy.

Your continued use of the website after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy, to the extent permitted by applicable law.

30. Contact Us

If you have questions about this Privacy Policy, want to make a privacy-related request, or have concerns about how your information is handled, please contact Beyond Walls Healthcare Group.

Beyond Walls Healthcare Group
Email: [email protected]

For general website, service, partnership, event, or business inquiries, please use the Contact page on the website.

For privacy requests, please clearly identify your request as a Privacy Request so that it can be directed appropriately.

31. Important Notice Regarding Website Communications

The website is intended to make it easier for visitors to learn about Beyond Walls Healthcare Group, understand available services, explore educational and leadership opportunities, learn about events and Summit activities, and initiate appropriate business or professional conversations.

Submitting an inquiry through the website does not guarantee that Beyond Walls will be able to provide a particular service, accept an engagement, schedule a consultation, or respond within a particular period.

Website communications should not be used for emergencies or urgent medical matters.

If you have an urgent medical concern, contact an appropriate healthcare professional or emergency service.

32. Acceptance and Acknowledgment

By accessing or using the Beyond Walls Healthcare Group website, you acknowledge that you have had an opportunity to review this Privacy Policy.

If you submit information through the website, you acknowledge that the information may be collected, used, stored, and processed as described in this Privacy Policy and in accordance with applicable law.

Where a separate consent, authorization, privacy notice, or agreement is required for a particular service or activity, that separate document or process will govern the applicable information handling to the extent required by law.